Warranty Policy
WARRANTY POLICY FOR FSR CUSTOMERS
EFFECTIVE: JANUARY 2023
2 Year Warranty:
At Freespirit Recreation we manufacture nothing but top of the line, cutting-edge and innovative products, paired with exceptional customer service. As a result, we are excited to announce that we are proudly offering a two-year limited warranty on all our products.
We will handle warranty claims on a case-by-case basis for all purchases made directly from our website GOFSR.COM, our Freespirit Recreation Showroom, or one of our authorized wholesale accounts for 2 years from the date of purchase. Please note that our warranty policy is non-transferable.
GOFSR.COM and Showroom Purchases:
Please complete our electronic warranty form at, https://gofsr.com/pages/warranty. Please allow 24 business hours for our Customer Service team to respond.
If you would like to discuss the issues you are experiencing over the phone. Please feel free to call Monday thru Friday 9:00AM - 5PM (MDT) at, (720) 370-8882 extension 3. In the event all team members are unavailable please leave a message and allow 24 business hours to respond.
Authorized Wholesale Purchases:
If your purchase was made through one of our wholesale accounts such as a dealer or OEM account, please reach out directly to the location of your purchase and request that they submit the warranty request to FSR.
If the wholesale account has been directly notified and they have not responded within 24 business hours, please email us at customerservice@gofsr.com and include the following information:
-Your Name and phone number, name of wholesale account that you purchased through, name of representative you worked with, and a brief description of your correspondence with them.
The Details:
Warranty coverage only applies to manufacturing defects. This coverage is not guaranteed and is solely at our discretion. If the merchandise is found to be defective after adequate proof has been provided Freespirit Recreation will determine the best solution. Solutions may include but are not limited to repair, replacement, or store credit.
We do not cover issues generated by shipping mishandling, normal wear and tear, (including but not limited to scratches, dents, tears, and any cosmetic degradation) and/or overloading of the tent, trailer, or the combination of the two.
Clearance Items including our Elevated Tent Series and Open Box Items are not covered under warranty.
Any Freespirit Recreation product used for commercial purposes is not covered under warranty.
Freespirit will not, under any circumstance cover any damage to non-Freespirit products used in conjunction with Freespirit products.
Freespirit Recreation is not liable for any injury sustained from use, or misuse of our product(s).
Issues Outside of the 2 Year Mark:
Replacement Parts and Pieces are available for purchase on our website.
If you have questions on how to replace a part please complete a sales support form or call us Monday thru Friday 9:00AM - 5PM (MDT) at (720) 370-8882 extension 2.